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Friday, December 24, 2010

[OM] Launch Pick Release Failed

My Sales Order (SO) has been booked successfully. Order header status is Booked, order line status is Awaiting Shipping. Quantity on-hand is sufficient. At Shipping Transactions form, I performed "Launch Pick Release", order line status remained Awaiting Shipping, it did not change to Picked.

No warning or error was prompted.

In my case, it was due to Credit Hold. Go Order Header -> Actions -> Additional Order Information, I saw Hold with message "Credit check hold applied. Overall limit exceeded.". GoActions -> Release Holds to release hold before proceed to Pick Release.

In order to perform Release Holds action, you need to be given authorities. Get the Holds Name and check the authorizations at Setup -> Orders -> Holds.

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