[OM] Pick List Ship-To Address Not Get Updated

It is an address issue.

The Ship-to Address appears on the Pick List (for ISO) is retrieved from wsh_locations table. As for IR-ISO setup, ship-to-address comes from Customer address instead of Location address.

When we updates the customer address, hz_locations table get update. By right, bothhz_locations table and wsh_locations table should be synchronized automatically. But, in my case, it was not. Business event "oracle.apps.ar.hz.Location.update" is enabled, everything else is fine. But the synchronize is not happening.

Logged a tar and Oracle came back with suggestion to run "Import Shipping Location" program in OM responsibility to synchronize the table. These was their reply (copied from some another article).

"...The 'Import Shipping locations' concurrent program imports all of the internal and external
locations from HR/HZ LOCATIONS tables into the WSH_LOCATIONS tables.

This program should be executed at least once when upgrading to 11.5.9. After the
upgrade, it should not be required to rerun this concurrent program since any
changes in the HR/HZ LOCATIONS tables are automatically synced up with WSH
tables.

There are a few exceptions when Import Shipping Locations concurrent program should be run. These exceptions would be only when any updates to a
Customer's information does not get reflected when creating a new sales order
or when you find any inconsistencies in Location records when interfaced from
HR to WSH Locations, such as an incorrect country code..."

Question is the auto-sync is not happening and Oracle can't give reason why.

End up I have to run "Import Shipping Location" program to solve the issue (and it took 3.5 hours to complete with the Start-Date value = sysdate-4).