User submitted PR for approval, status did not change to "In Process". Approval limit is OK. Workflow Background Process is running as per normal. I checked and restarted the "PO Document Approval Manager", the PR status still no change after submit.
What could be the problem and what else to check?
Checked the Notifications tab in Workflow Status Monitor (under Workflow Administrator responsibility). It shows error in our customized trigger onpo_requisition_headers_all table. That's the root cause. Fixed the trigger logic and issue resolved.
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